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“Not finance. Not strategy. Not technology. It is teamwork that remains the ultimate competitive advantage, both because it is so powerful and so rare.”

Patrick Lencioni, Author

PRODUCTIVITY: Unhappy people don’t do more than the minimum; great workers who don’t feel appreciated quit and poor managers negatively affect productivity. (Harvard Business Review)

NEGATIVE BEHAVIOR: 16% of people are grossly under-performing, harassing, sabotaging, costing an average of $256K per 100 people and they repel your best people. (Gallup)

TURNOVER: Rehiring and onboarding can cost 200% of salaries (Bonusly) and $1.4M annually for every 100 people. (Gallup) Turnover costs for all US companies is $160B a year (Wrike)

TOP TALENT: High performers deliver up to 400% more than their mediocre counterparts. They leave when there’s mediocre or sabotaging behavior from others. (Harvard Business Review)

Managing Change

LEADER/FOLLOWER AGILITY: Leaders and followers both play a major role influencing each other and co-shaping their perceptions and behaviors, crucial to your business agility. (Howell & Shamir)

INNOVATION: Only 12% of the Fortune 500 companies from 1955 are still in business and last year alone, 26% fell off the list. (Deloitte Touche) Failure to evolve is detrimental to your business.

PROFITABILITY: Research demonstrates that superior human capital practices are not only
correlated with financial return, they are in fact, a leading indicator of increased shareholder value.
(APA Psychnet)

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“Businesses often forget about the culture, and ultimately, they suffer for it because you can’t deliver good service from unhappy employees.”

Tony Hsieh, former CEO, Zappos

INTER-GENERATIONAL GAPS: Costs related to millennial employees are over $30.5B per year.
(Gallup)

STRESS: Job stress costs the U.S. industry more than $300B per year in absenteeism, turnover, diminished productivity and medical, legal and insurance costs. (American Institute on Stress)

CROSS-FUNCTIONAL TEAMWORK: When organizations convene groups of individuals with diverse knowledge to develop a new product or service or solve a complex problem, the challenges of teamwork are particularly intense. (Edmondson and Nembhard)

Transforming Human Systems

To stay innovative and relevant, you need a proven plan and roadmap, delivered through today’s technologies so that all of your people become competent, free to focus on collaborating and innovating rather than putting out fires. Together, you learn to identify and dismantle conditions that dampen initiative, and replace them with empowering ones. Your diverse and ever-changing workforce comes to understand what causes dehumanization and separation and learns to address root causes, breaking down all barriers. Our vision for all of our customers is competency in dynamic cross-functional teamwork.

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